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We regret that you have found it necessary to return or exchange your new purchase. If there is anything we can do to help you, please contact us at service@moccasinoutlet.com.au.

RETURN / EXCHANGE POLICY

1. All purchases must be returned for a refund within 30 days of the original purchase date.

2. Return shipping is free for merchandise being shipped from within AU.

3. Altered or worn items may not be returned. Please wear test your items on a carpeted surface. All returns must include the original undamaged shoebox. Please do not type or write anything on the shoe box. There will be a $3.50 restocking charge for returns that are not in the original box, or for a damaged box.

4.We will exchange or issue a credit note if you require another size/fit so long as the item is in its original, unworn and resalable condition including tags, stickers, boxes, casing etc.

5.Sales items and any products sold at discounted are non-refundable and non-exchangeable.

6.We do not refund or exchange products if you change your mind.

7. Please allow 1 to 2 weeks for refunds and exchanges to be processed. Refunds will be made in the form of payment used on the original order. For credit card refunds, please allow one full credit card billing cycle for the credit to appear on your statement.

8. Please contact service@moccasinoutlet.com.au for return Address.